Technical Software Specialist with German Expertise
hace 1 mes
Job Overview: We are seeking a highly skilled Technical Support Advisor with German language expertise to join our team at Toptalent.
Key Responsibilities:
- Provide first-level IT support to clients via phone, email, and chat, as well as through self-service portals.
- Offer assistance to clients in operating user systems and peripheral devices, perform root cause analysis, and troubleshoot issues via phone or remote access.
- Monitor IT requests and issues in our ITSM system, categorizing and prioritizing them as needed.
- Be accessible and provide effective solutions by utilizing internal knowledge databases.
- Collaborate with clients' second-level service organizations and external service providers.
Requirements:
- Have a proficient or bilingual level of German and advanced English language skills.
- Experience in 1st or 2nd level IT support, preferably in a large company environment.
- Familiarity with IT systems, especially Windows 10, Office 365, and MS Teams, as well as troubleshooting hardware and software.
- An analytical approach to complex issues and experience in ITSM ticket systems (ideally in ServiceNow).
- Knowledge of ITIL V4 processes is a plus.
- High customer and service orientation, a sense of responsibility, and a reliable and systematic way of working.
- Willingness to learn and develop technical and soft skills.
- High motivation and a willingness to work in a global team.
Offer:
- An excellent remuneration package based on experience, skills, and performance.
- Full paid training on the company and the project.
- Career development programs, specialized courses, and language classes.
- A dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- A work schedule of Monday to Friday, 11 AM - 7 PM (39 hours a week).
- An office located in the center of Barcelona.
Salary: Gross 22,000 EUR + €2400 performance bonus, €500 reimbursed after month 1, and a sign-on bonus also available for those who can join on April 15th.
Language: English
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