Technical Software Specialist with German Expertise

hace 1 mes


Barcelona, Barcelona, España Toptalent A tiempo completo

Job Overview: We are seeking a highly skilled Technical Support Advisor with German language expertise to join our team at Toptalent.


Key Responsibilities:



  • Provide first-level IT support to clients via phone, email, and chat, as well as through self-service portals.
  • Offer assistance to clients in operating user systems and peripheral devices, perform root cause analysis, and troubleshoot issues via phone or remote access.
  • Monitor IT requests and issues in our ITSM system, categorizing and prioritizing them as needed.
  • Be accessible and provide effective solutions by utilizing internal knowledge databases.
  • Collaborate with clients' second-level service organizations and external service providers.

Requirements:



  • Have a proficient or bilingual level of German and advanced English language skills.
  • Experience in 1st or 2nd level IT support, preferably in a large company environment.
  • Familiarity with IT systems, especially Windows 10, Office 365, and MS Teams, as well as troubleshooting hardware and software.
  • An analytical approach to complex issues and experience in ITSM ticket systems (ideally in ServiceNow).
  • Knowledge of ITIL V4 processes is a plus.
  • High customer and service orientation, a sense of responsibility, and a reliable and systematic way of working.
  • Willingness to learn and develop technical and soft skills.
  • High motivation and a willingness to work in a global team.

Offer:



  • An excellent remuneration package based on experience, skills, and performance.
  • Full paid training on the company and the project.
  • Career development programs, specialized courses, and language classes.
  • A dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • A work schedule of Monday to Friday, 11 AM - 7 PM (39 hours a week).
  • An office located in the center of Barcelona.

Salary: Gross 22,000 EUR + €2400 performance bonus, €500 reimbursed after month 1, and a sign-on bonus also available for those who can join on April 15th.


Language: English



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