User Research Operations Specialist
hace 6 días
Job Summary
We are seeking a highly skilled User Research Operations Specialist to join our team at Docplanner. As a key member of our Research team, you will be responsible for ensuring the efficient execution of research projects, partnering with cross-functional teams to support research initiatives, and developing effective recruitment strategies.
Key Responsibilities
- Partner with researchers to understand study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
- Develop and implement effective recruitment strategies ensuring coordination across internal stakeholders.
- Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensuring compliance with best practices.
- Oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
- Update the knowledge base enhancing discoverability of insights and structuring research repository strategies.
Requirements
- 2+ years of experience in research operations, project management or related roles, in Product or Customer Success team.
- Proven ability to establish and lead effective participant recruitment processes ensuring a positive participant experience.
- Experience collaborating with Legal, Security and Finance teams for tool procurement and privacy compliance.
- Familiarity with common UX Research tools and vendor management.
- Experience growing a knowledge management database.
- Strong project management, organizational and communication skills.
- Experience conducting basic data analysis and customer segmentation to support researchers.
- Proficiency in English plus one or more of our languages: Portuguese, Spanish, Polish, Italian or German.
What We Offer
- A salary adequate to your experience and skills.
- A flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
- Remote or hybrid work model with our hub in Barcelona.
- Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly).
- Summer intensive schedule during July and August (work 7 hours, finish earlier).
- 23 paid holidays, with exchangeable local bank holidays.
- Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
- Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).
- Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy.
- Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
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