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User Research Operations Specialist
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Barcelona, Barcelona, España Jameda A tiempo completoAbout UsWelcome to Docplanner Tech, a leading healthcare technology company that empowers patients and doctors alike. With over 90 million patients trusting us every month, we're committed to making the healthcare experience more human.Our MissionWe're on a mission to revolutionize the way healthcare is delivered. Our team of over 400 people in Engineering,...
User Research Operations Specialist
hace 2 meses
As a User Research Operations Specialist at Docplanner Tech, you will play a crucial role in ensuring the efficient execution of research projects. You will partner with the Research team, Product Design, and Product Management to optimize participant recruitment, manage research operations, and collaborate with cross-functional teams to support research initiatives.
Key Responsibilities:- Partner with researchers to understand their study objectives, determine participant criteria, select sourcing methods, and manage logistics for participant recruitment.
- Develop and implement effective recruitment strategies, ensuring coordination across internal stakeholders.
- Collaborate with Legal, Security, and Finance teams to refine research tools and processes, ensuring compliance with best practices.
- Manage and oversee the acquisition and maintenance of research tools and manage multiple projects simultaneously.
- Update the knowledge base, enhancing discoverability of insights and structuring research repository strategies.
- 2+ years of experience in research operations, project management, or related roles, in Product or Customer Success teams.
- Proven ability to establish and lead effective participant recruitment processes, ensuring a positive participant experience.
- Experience collaborating with Legal, Security, and Finance teams for tool procurement and privacy compliance.
- Familiarity with common UX Research tools and vendor management.
- Experience growing a knowledge management database.
- Strong project management, organizational, and communication skills.
- Experience conducting basic data analysis and customer segmentation to support researchers.
- Proficiency in English and one or more of our languages: Portuguese, Spanish, Polish, Italian, or German.
- A salary adequate to your experience and skills, between €[insert salary range] annually.
- A flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings.
- Share options plan after 6 months of working with us.
- True flexibility and work-life balance, with a remote or hybrid work model and flexible working hours.
- 23 paid holidays, with exchangeable local bank holidays.
- Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).
- Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental).
- Access to hundreds of gyms for a symbolic fee in partnership with Andjoy.
- Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.
