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Customer Relations Specialist

hace 2 meses

Madrid Centro, Madrid, España Ebury A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Relations Specialist to join our team in Madrid. As a key member of our FX Dealing Team, you will be responsible for providing daily operational and trading assistance to our corporate clients.

As a Customer Relations Specialist, you will be the primary point of contact for a portfolio of 300 clients, providing exceptional service and support to ensure their needs are met. You will work closely with internal departments to resolve client issues and provide solutions to complex problems.

Key Responsibilities
  • Provide daily operational and trading assistance to corporate clients
  • Act as a primary point of contact for a portfolio of 300 clients
  • Resolve client issues and provide solutions to complex problems
  • Work closely with internal departments to ensure seamless client service
  • Develop and maintain strong relationships with clients to drive revenue growth and customer satisfaction
Requirements
  • Spanish Fluency and English at a professional level
  • Sales skills and experience a plus
  • Knowledge of FX and financial markets
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong written and verbal communication skills
  • Ability to multitask and prioritize multiple projects
About Us

Ebury is a leading FinTech company that provides innovative financial solutions to businesses and individuals. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.