Hotel Operations Manager

hace 4 semanas


Barcelona, Barcelona, España The Hoxton A tiempo completo
Job Title: Guest Services Manager

At The Hoxton, we're looking for a talented Guest Services Manager to join our team. As a key member of our Front Office team, you'll be responsible for delivering exceptional guest experiences and ensuring our hotel runs smoothly.

Key Responsibilities:
  • Lead and inspire our reception team to create a memorable experience for our guests.
  • Contribute to our success as a business by managing rates, overbooking levels, and working with the team to ensure a full and happy house.
  • Act as Manager on duty, ensuring everything runs smoothly and looking sharp.
  • Work closely with the Director of Operations and General Manager to manage changes in hotel procedures around health and safety compliance.
  • Be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence.
What We're Looking For:
  • Passion for hospitality and a desire to deliver exceptional guest experiences.
  • Strong leadership skills and the ability to inspire and motivate a team.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and adapt to changing situations.
  • Fluency in Spanish and English, with Catalan and other languages a plus.
  • Experience with Opera cloud or similar front desk operating systems and GDS a big advantage.

Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.


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