Customer Service Representative
hace 2 semanas
The Customer Service – Inside Sales Representative at Graybar proactively seeks out customer needs to sell a solution that provides total customer satisfaction.
This position provides our customers with a high level of service, delivering the highest quality customer care in accordance with corporate objectives and revenue goals.
Main Responsibilities:
Handle incoming and outgoing customer telephone calls in a courteous and professional manner, soliciting orders from the existing customer base.
Coordinate the prompt handling of customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Handle written correspondence received from and sent to customers in a timely manner.
Assist and support Account Managers by providing technical support to customers and end users, sharing information to offer customers a total Graybar solution.
Consult with clients and customers after a sale to resolve problems and provide support in an efficient and effective manner.
Provide customer feedback to the Branch Manager in a timely fashion.
Participate in training sessions, trade shows, branch meetings, and sales meetings as requested.
Keep management informed of local competition and market conditions.
Track stock out items and recommend new stock items.
Deal with product-related problems, such as defective products, returns, and warranty situations.
Other duties may be assigned as needed.
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