Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Bosch Group A tiempo completo

We are a Bosch company that provides services and complex technology-driven solutions in the area of Business Process Outsourcing. Our unique product is service, which we deliver to leading companies from various sectors across the world, as well as to other Bosch units.

As part of the Bosch group, we operate in the Building and Energy Technologies unit.

**Key Responsibilities:**

* Manage incoming contacts from customers, including phone calls, emails, and letters.
* Assist customers by providing information about products, resolving client queries, and explaining company policies.
* Collaborate with different departments to find solutions for escalated cases.
* Manage interactions on social media platforms to ensure timely and helpful responses.

**Requirements:**

* Previous customer service experience is desirable but not essential.
* Strong problem-solving skills and ability to handle customer queries with empathy.
* Positive attitude and willingness to learn.
* Tech-savvy and analytical.

**What We Offer:**

* Comprehensive Training: As a member of our team, you'll receive extensive training to equip you with the skills and knowledge needed to excel in your role.
* Development Opportunities: Unlock your potential with diverse horizontal development paths, providing avenues for growth and progression within the company.
* Home Appliances: Enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.



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