Student Success Manager
hace 3 semanas
Transform the future of education and make a meaningful impact on the lives of future generations. At Crimson Education, we're revolutionizing the way students achieve their goals and succeed in their academic pursuits.
As a Student Success Manager, you'll be part of a dynamic team that's passionate about providing exceptional support to our students. Your primary responsibility will be to coordinate and facilitate the student's journey with Crimson, ensuring they receive the best possible outcomes and achieve their academic goals.
Key responsibilities include:
- Engaging with students and parents to understand their needs and goals
- Collaborating with the wider Crimson team to provide personalized support and guidance
- Identifying and advising on value-added solutions to support students
- Providing insights into local cultural nuances and demands
- Monitoring student progress and reporting back to the team
- Proactively managing and resolving complaints or escalations in a timely manner
What we're looking for:
- 1-2 years of experience in customer service, project management, or a client-facing role in the education sector
- Excellent customer service skills, high cultural awareness, and adaptability
- High level of resilience and ability to thrive in a fast-paced startup environment
- Strong problem-solving skills and ability to manage internal and external stakeholders
- Outstanding organizational skills and excellent written and verbal communication skills
- Collaborative mindset with an openness to give and receive feedback
Why work for Crimson?
- Rapidly growing startup with a flexible working environment and opportunities for growth and development
- Limitless development and exposure, with internal promotions and role changes making up 33% of all recruitment
- $1000 individual training budget per year, with a focus on 'Level Up' and continuous learning
- Access to a psychologist and insightful fireside chats and workshops to support high-performing teams
- Radical Candor feedback approach and a global player with 28 markets across the globe
Join our team of passionate and dedicated professionals who are committed to making a difference in the lives of our students.
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