ESG Expert with a Focus on Quality and Customer Experience

hace 3 semanas


Madrid, Madrid, España Telefónica, S.A. A tiempo completo
Job Description

Telefónica, S.A. is committed to making a positive impact on the environment and society through its operations and commercial solutions.

We are seeking a skilled ESG expert to join our team and contribute to our purpose of making the world a more human place by connecting lives.

Main Responsibilities
  • Manage projects related to customer experience satisfaction and ESG matters within the ESG Customer & Business Development team.
  • Monitor, consolidate, and supervise customer experience satisfaction processes across our international footprint in Europe and Latin America.
  • Evaluate and improve quality models and processes to enhance customer satisfaction and identify areas for improvement.
  • Provide methodological support for customer experience measurement and update the Manual of Quality Indicators.
  • Follow up on customer experience improvement plans and support areas requiring customer quality metrics.
  • Manage ESG certifications such as ISO 26000 and adapt internal processes to new ESG European regulations.
Requirements

We are looking for a candidate with:

  • Customer experience specific qualifications, such as an MBA or Master in Sustainability.
  • Fluency in Spanish and English (C1 level).
  • Experience managing cross-functional projects and/or analytical roles.
  • Knowledge of the Telecommunication sector and sustainability background.
  • Understanding of the regulatory environment, including EU-level initiatives on sustainability matters and reporting obligations.

We value analytical skills, project management expertise, and the ability to communicate complex ESG information to commercial teams.



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