ESG Quality Specialist

hace 1 semana


Madrid, Madrid, España Talentum Telefonica A tiempo completo
  • About the Role: We are seeking a highly skilled ESG Quality Specialist to join our team at Talentum Telefonica. The successful candidate will be responsible for driving internal projects that focus on customer experience satisfaction and ESG matters.
  • Main Responsibilities: Monitor, consolidate, and supervise customer experience satisfaction processes across our international footprint in Europe and Latin America. Evolve the quality models and processes to improve satisfaction, identify gaps, and promote corrective initiatives.
  • Requirements: Customer experience specific qualifications; an MBA or a Master in Sustainability would be highly valued. Fluency in English is required (C1). Desirable: Portuguese and/or German. 3+ years of experience managing cross-functional projects and/or analytical roles. Background in customer experience and/or market research.
  • Key Skills: Analytical skills, including the ability to identify gaps and opportunities for new projects and programs. Excellent project management skills with the ability to lead international projects in a complex organizational environment, involving people from other regions and cultures. Great communication skills - ability to translate ideas into clear concepts and manage difficult questions.


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