Technical Support Specialist
hace 2 semanas
Beckman Coulter Life Sciences is a leading provider of life sciences solutions, empowering scientists and healthcare professionals to accelerate answers to life's most important questions. With a rich legacy spanning over 80 years, we have established ourselves as a trusted partner to our customers, who are driven by a passion for transforming science and healthcare with groundbreaking discoveries.
We are currently seeking a Field Technical Support professional who will be responsible for delivering frontline support by resolving customer problems and issues through technical expertise and troubleshooting. This role will play a critical part in driving revenue growth while ensuring strong customer contract retention rates and warranty conversion. By applying critical thinking, you will resolve instrumentation performance issues, train our customers, and verify the operational performance and data quality of systems. You will be an integral member of our team, contributing to exceptional customer satisfaction and retention.
This position is part of the Customer Care team located in Barcelona, Spain, and will involve remote work. As a key member of our East Area team, you will report to the Service Supervisor responsible for Field Service. If you thrive in an amazing role and want to build a world-class service organization, this could be your ideal opportunity
You will have the chance to develop and build knowledge to understand the industry, company, products, tools, and team. Our clear Development Pathway program supports our culture of developing and growing our teams. You will be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers that meet their requirements and ours. Your responsibilities will include:
- Completing troubleshooting, installation, validation, preventative maintenance, modifications, and repairs on Beckman Coulter equipment;
- Collaborating with internal team members and external customers;
- Traveling to assigned geographies and providing support, as well as periodic travel to other areas and overnight stays;
To be considered for this role, you should possess an Associate degree (preferably in technical, biomedical, instrumentation, electrical engineering, or related fields) or equivalent validated experience. Fluency in English (verbal and written) is essential, with a high level of proficiency (CEFR). Previous experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory settings, as a Field Service Engineer, or Biomedical Engineer would be advantageous.
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