Sales Operations Manager
hace 1 día
At Amazon Hub PARP, we are seeking a highly skilled Sales Operations Manager to support our country lead in all aspects of product installation and maintenance in Spain. As we continue to expand our business, this role will play a critical part in building and maintaining strong relationships with internal and external partners, including service providers, host partners, technology and product management, and the local business development team.
Key Responsibilities:- Manage the end-to-end installation and maintenance process for Pickup And Return Points.
- Execute service roll-out on-time and drive continuous improvement projects in installation and maintenance processes, as well as cost reduction.
- Monitor performance of service providers such as installation and maintenance partners, and internet service providers, and escalate issues as needed.
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for Operations KPIs.
- Participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion.
- Partner with global Partner Operations Program Managers to innovate on behalf of the business and develop best practices.
- Develop materials for service providers and host partners and report on daily, weekly, monthly KPIs and projects to senior leadership.
- Promote and develop an environment which is receptive and adaptable to business change.
- A degree related to engineering or similar as the position requires technical knowledge.
- Relevant experience assessing risks and taking decisions based on assessment.
- Relevant experience analyzing data.
- Tech-literate, with ability to learn new systems quickly.
- Relevant experience managing multiple priorities.
- Advanced proficiency in written and verbal English and Spanish.
We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points.
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