Senior L2 Application Support Engineer

hace 1 día

Madrid, Madrid, España Western Union A tiempo completo

Unlock Your Potential as a Senior L2 Application Support Engineer

Are you a seasoned IT professional looking for a new challenge? Do you have a passion for troubleshooting and resolving complex technical issues? We're seeking a highly skilled Senior L2 Application Support Engineer to join our Digital Banking team in Madrid.

Key Responsibilities:

  • Establish and develop digital banking infrastructure in assigned regions
  • Provide expert support for maintenance, enhancements, and security
  • Help address outages, intermittent issues, and develop small enhancements
  • Enhance IT support and application maintenance across assigned regions
  • Support local regulatory reporting and product customizations
  • Provide 24/7 support for digital bank and wallet IT operations
  • Assist in triage alongside vendor resources
  • Support daily, weekly, and monthly core banking operating model
  • Partner across the organization to optimize customer journey

Requirements:

  • 4+ years of experience in building business-critical products and launching them on the market
  • Experience setting up and/or running retail banking IT systems and networks
  • Ability to evaluate business needs and achieve alignment among stakeholders
  • Excellent verbal and written communication skills
  • Experience operating in a L1, L2, and/or L3 IT support model
  • Direct experience with at least one of the following technologies: Mulesoft, Outsystems, Mambu, or similar

What We Offer:

  • 25 days annual leave
  • Comprehensive life and medical cover
  • Contributory pension plan
  • Preventative Care Assistance program

Hybrid Work Model:

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

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