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Senior L2 Application Support Engineer

hace 2 meses

Madrid, Madrid, España Western Union A tiempo completo
About the Role

We are seeking a highly skilled Senior L2 Application Support Engineer to join our Digital Banking team at Western Union. As a key member of our team, you will be responsible for providing technical support and guidance to our customers and internal stakeholders.

Key Responsibilities
  • Establish and develop digital banking infrastructure in assigned regions
  • Provide technical support and guidance to regional Application Support teams
  • Help address outages, intermittent issues, and develop small enhancements and security patches
  • Enhance IT support and application maintenance across assigned regions
  • Support local regulatory reporting and product customizations
  • Provide 24/7 support for digital bank and wallet IT operations
  • Assist in triage alongside vendor resources
  • Support daily, weekly, and monthly core banking operating models
  • Partner across the organization to optimize and enhance the customer journey
Requirements
  • 4+ years of experience in building business-critical products and launching them on the market
  • Experience setting up and/or running retail banking IT systems and networks
  • Ability to evaluate business needs and achieve alignment among stakeholders
  • Excellent verbal and written communication skills
  • Experience operating in a L1, L2, and/or L3 IT support model
  • Direct experience with at least one of the following technologies: Mulesoft, Outsystems, Mambu, or similar
What We Offer

As a Senior L2 Application Support Engineer at Western Union, you will have access to a comprehensive benefits package, including health insurance, pension plan, and preventative care assistance program. You will also have the opportunity to work with a diverse team of professionals and contribute to the development of our digital banking services.