Senior L2 Application Support Engineer

hace 7 días

Madrid, Madrid, España Western Union A tiempo completo
Job Description

As a Senior L2 Application Support Engineer, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.

Key Responsibilities
  • Help establish and develop the digital banking infrastructure in the assigned region.
  • Be a strong resource in the regional Application Support team and support for maintenance, enhancements, and security.
  • Help address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
  • Enhance IT support and application maintenance across the assigned region as new products are launched.
  • Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
  • Assist in triage alongside vendor resources.
  • Support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements and provide exceptional customer experience.
  • Partner across the organization to optimize and enhance the customer journey.
  • Participate and support the daily triage of any customer related or technical issues with the Digital Banking app or website.
  • Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer related issues.
  • Recommend improvements to existing applications and system configuration.
  • Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
  • Provide coaching to Junior members of the team.
Requirements
  • A degree in Computer Science or related fields.
  • A minimum of 4+ year experience in building business critical products and launching them on the market, although candidates with other relevant experience will be considered.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Excellent verbal and written communication skills.
  • Experience operating in a L1, L2 and / or L3 IT support model

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