Senior Application Support Engineer

hace 1 semana


Madrid, Madrid, España Western Union A tiempo completo
Job Title: Senior Application Support Engineer - Digital Banking

We are seeking a highly skilled Senior Application Support Engineer to join our Digital Banking team in Madrid, Spain. As a key member of our team, you will be responsible for establishing and developing digital banking infrastructure in the assigned region, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

Key Responsibilities:
  • Establish and develop digital banking infrastructure in the assigned region.
  • Oversee the integration of infrastructure, networks, and real-time payment processing.
  • Support maintenance, enhancements, and security for digital banking applications.
  • Address outages, intermittent issues, and develop small enhancements, security patches, and assist in the incremental build-out of banking products.
  • Enhance IT support and application maintenance across the assigned region as new products are launched.
  • Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
  • Assist in triage alongside vendor resources.
Requirements:
  • A degree in Computer Science or related fields.
  • A minimum of 4+ years experience in building business critical products and launching them on the market.
  • Experience setting up and/or running retail banking IT systems and networks preferred.
  • Ability to evaluate business needs and achieve alignment among stakeholders.
  • Excellent verbal and written communication skills.
  • Experience operating in a L1, L2 and/or L3 IT support model.


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