Senior L2 Application Support Engineer
hace 6 días
**Job Summary**
We are seeking a highly skilled Digital Banking Infrastructure Specialist to join our team at Western Union. As a Senior L2 Application Support Engineer, you will play a critical role in establishing and developing digital banking infrastructure globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.
**Key Responsibilities**
- Help establish and develop the digital banking infrastructure in the assigned region, ensuring seamless integration with existing systems.
- Be a strong resource in the regional Application Support team, providing expertise in maintenance, enhancements, and security.
- Address outages, intermittent issues, develop small enhancements, security patches, and assist in the incremental build-out of banking products.
- Enhance IT support and application maintenance across the assigned region as new products are launched.
- Support local regulatory reporting and product customizations and provide 24/7 support for digital bank and wallet IT operations.
- Assist in triage alongside vendor resources and support a daily, weekly, and monthly core banking operating model to meet regional regulatory requirements.
- Partner across the organization to optimize and enhance the customer journey.
- Participate and support the daily triage of any customer-related or technical issues with the Digital Banking app or website.
- Provide assistance to the internal Customer Service Representatives to drive root cause analysis, triage, and resolution of customer-related issues.
- Recommend improvements to existing applications and system configuration.
- Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams.
- Provide coaching to Junior members of the team.
**Requirements**
- A degree in Computer Science or related fields.
- A minimum of 4+ years experience in building business-critical products and launching them on the market.
- Experience setting up and/or running retail banking IT systems and networks preferred.
- Ability to evaluate business needs and achieve alignment among stakeholders.
- Excellent verbal and written communication skills.
- Experience operating in a L1, L2, and/or L3 IT support model.
- Direct experience with at least 1 of the following technologies: Mulesoft, Outsystems, Mambu, Javascript,.NET, Angular, Java Spring Boot development.
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Madrid, Madrid, España Western Union A tiempo completoAbout the RoleWe are seeking a highly skilled Senior L2 Application Support Engineer to join our Digital Banking team at Western Union. As a key member of our team, you will be responsible for providing technical support and guidance to our customers and internal stakeholders.Key ResponsibilitiesEstablish and develop digital banking infrastructure in...
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