Cash Collection Specialist

hace 4 días

Barcelona, Barcelona, España Tripadvisor A tiempo completo
About TheFork

TheFork, part of the Tripadvisor group, is the leading online restaurant booking platform in Europe and Australia. We are present in over 12 countries with 60,000 partner restaurants in a mission to bring happiness through amazing dining experiences.

Job Description

We are looking for a Cash Collection Topic Expert to improve our operational internal processes and help our team reduce the debt generated by restaurants. As a dedicated member of the Cash Collection team, you will work closely with our operational team leaders and other internal stakeholders.

Key Responsibilities
  • Provide support to teammates on customer requests they don't know how to handle.
  • Share best practices with teammates and be the go-to person for process clarifications.
  • Contribute to onboarding new hires.
  • Create templates and macros in Salesforce.
  • Escalate training needs and provide quality feedback to Team Leaders.
Requirements
  • A team player with leadership skills.
  • High technical and soft skills.
  • Experience in Cash Collection.
  • Knowledge of Salesforce, PowerPoint, and Excel.
  • Self-motivated and an autonomous learner.
  • Quality and efficiency focused and used to managing stressful situations.
  • Flexible and adaptable to change.
  • Very fluent in English and Spanish; a third language is appreciated.
What We Offer
  • Permanent contract.
  • Competitive fixed salary.
  • Ticket Restaurant.
  • Private health insurance.
  • Lifestyle benefits.
  • International working environment.
  • Well-being activities and benefits (fresh fruit, free snacks, team-building events, etc).

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