Quality Assurance and Training Director

hace 4 días


Ibiza, España Fivehotelsandresorts A tiempo completo

About FIVE Hotels and Resorts

FIVE Hotels and Resorts is a luxury hotel group that redefines the concept of 'five-star' hospitality. Our company is known for its innovative approach, setting the gold standard in the industry.

Job Overview

We are seeking an experienced Quality Assurance and Training Manager to join our team. As a key member of our quality team, you will be responsible for implementing and curating visionary training initiatives that enhance the guest experience across our award-winning lifestyle destinations.

Responsibilities

Your primary responsibilities as a Quality Assurance and Training Manager will include:

  • Elevating the service standards at FIVE by delivering professional, friendly, and engaging service to our team members and stakeholders;
  • Overseeing the daily activities of our team members in quality control and training, ensuring alignment with our industry-leading standards;
  • Conducting regular gap analyses to identify training opportunities and enhance processes;

Requirements

To be successful in this role, you will need:

  • A proven track record of successfully implementing and curating training initiatives;
  • Extensive experience in call centre and quality control, with additional customer-focused expertise considered a valuable asset;
  • Excellent communication and interpersonal skills, with fluency in English and Spanish;
  • A strong understanding of best practices in quality assurance;
  • Computer literacy, with exceptional knowledge of hotel property management systems;
  • A welcoming and enthusiastic energy that sets the tone for a sensational guest experience;
  • Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively;
  • A proactive nature, coupled with a meticulous eye for detail;
  • Next-level organisational and supervisory skills, effectively leading and inspiring our team to new heights.

What We Offer

In return for your expertise, we offer a competitive salary of €60,000 - €80,000 per annum, depending on experience. You will also receive a range of benefits, including access to our employee discount program, opportunities for career growth and development, and a dynamic work environment that fosters innovation and creativity.



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