Quality and Training Manager

hace 5 días

Ibiza, España Fivehotelsandresorts A tiempo completo
Quality and Training Manager - Destino Five Ibiza

Are You Readyfor a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptiveby Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality andSetting the Gold Standard across the Industry.

Join the FIVETribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.

Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining our QualityTeam as a Quality and Training Manager will Empower you to deliver ExceptionalExperiences across our award-winning Lifestyle Destinations. Jump on Board andUnlock your Potential in a Buzzing Environment that will take your Career toNew Heights

What We’reLooking For

  • A proven track record of Successfully implementing and Curating visionarytraining initiatives.
  • Extensive experience in Call Centre and Quality Control, with additionalCustomer-Focused expertise considered a Valuable asset.
  • Excellent communication and interpersonal skills, withFluency in English and Spanish, leveraging strong verbal and written skills.
  • Must hold the Legal Right to work in Europe, includingany required visas or work permits, in Full Compliance with local regulations.
  • A strong understanding of Best Practices in QualityAssurance.
  • Computer literacy, demonstrating mastery in Word,Excel, and Outlook, with exceptional knowledge of Hotel Property ManagementSystems, specifically Opera.
  • A Welcoming andEnthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • Strong business acumen and analytical skills, with theability to drive revenue and manage costs effectively.
  • A Proactive Nature, coupled with a meticulous Eye forDetail, ensuring every aspect of the Operation is curated to perfection.
  • Next-level Organisationaland Supervisory skills, effectively leading and inspiring the FIVE Tribe to NewHeights.
  • ‘FIVE-Styled’ Visionary thinking by findingcreative solutions, while taking Ownership for all duties and tasks assigned.
  • A hands-on attitude fuelled by a ‘Can-Do’ Spirit.

Key Responsibilities

  • Elevatesthe ‘ Vibe at FIVE ’ by consistentlydelivering Professional, Friendly, and Engaging Service to FIVE Tribe Members andStakeholders.
  • Overseesthe Daily Activities of FIVE Tribe Members in Quality Control and Training,ensuring Alignment withFIVE’s Industry-Leading standards.
  • Conductsregular Gap Analyses to pinpoint Training Opportunities, enhancing processesand enriching the Journey at FIVE.
  • Developsand leads tailored Training Programmes focusing on sales, upselling techniques,complaint management, and customer-focused Solutions.
  • Monitors,assesses, and reports Key Performance Indicators to management, driving Successacross Departmental Systems and Team or Individual contributions.
  • Cultivatesa culture of Continuous Improvement, introducing Innovative Strategies toachieve Boundary -Breaking Results.
  • Deliversexceptional Guest Support Services, fostering Positive and Enduring Connectionswith Guests.
  • Reviewsand evaluates the Quality of Agent Interactions, providing detailed andconstructive Feedback to Management to strengthen Service Delivery.
  • Leadsefforts to create Insightful reports and tracks Team Performance against FIVE’sBold and Disruptive objectives.
  • Inspiresa culture of Excellence within the FIVE Tribe, Recognising and Celebrating award-winningaccomplishments.
  • Createsa dynamic Training Environment behind the scenes, empowering FIVE Tribe Membersto Excel in their roles and emerge as Industry Leaders.

The Team

‘FIVERs’ are Culturedyet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As aFIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it tocreate Insta-Perfect Experiences for our Guests that keeps them Coming Back forMore. If you Dream of being surrounded by Like-Minded Individuals who shareyour Passion for Delivering Unforgettable Moments that last a Lifetime – then LookNo Further and Unleash your Next-Level Potential.

FIVE curatesworld-class Entertainment and Luxury Living while Championing EnvironmentalStewardship. Driven by its core millennial base, FIVE has aligned to lead theway in ‘Sustainable Indulgence’ trailblazing next-level, high-energyExperiences within an Environmentally and Socially Responsible Framework.

An EqualOpportunity Employer

The FIVETribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE doesnot discriminate and is Committed to Hiring a Diverse and Inclusive Workforceas an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the GreatWorkplaces in the UAE list of Large Organisations, the FIVE Tribe is more thana group of people working together – it is a Family bonded by common Values andGoals, Celebrating People, Culture and Diversity.

AboutFIVE Hotels and Resorts

FIVE Hotelsand Resorts prides itself on being Disruptively Different and Daringly Unique.Our Growing Portfolio of Lavish Destinations in the Middle East and Europe arethe epitome of Glamour and Experiential Luxury, offering boundary-breakingExperiences at FIVE’s award-winning Hotels, Dining Concepts, and ImmersiveNightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of agroup of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Findout more here: fivehotelsandresorts.com

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