Cloud Marketplace Optimization Specialist

hace 4 semanas

Barcelona, Barcelona, España Td Synnex A tiempo completo

Job Purpose
TD SYNNEX is seeking a skilled Process Analyst to join our Cloud Systems & Services team. As a Process Analyst, you will be involved in projects that aim to enhance quality, streamline operations, and reduce errors within our Cloud Marketplace.
In this role, you will collaborate with various stakeholders, including management, sales teams, IT, and customers, to gather and analyze data, providing valuable recommendations. You will ensure our TD SYNNEX Country sales teams offer top-notch service and work closely with vendors for seamless platform utilization.
You will help to design innovative processes, like automated billing and procurement systems, while analyzing and improving existing processes. You will also contribute to quality improvement projects and document business processes.
Our team's mission includes rolling out various Cloud solutions across 21+ European countries. You will work closely with Business Unit leaders and partners to develop impactful strategies and deliver exceptional systems across Europe.
TD SYNNEX was ranked No. 64 on the Fortune 500 in 2023 and we offer you an exciting career opportunity that blends innovation, collaboration, complex cloud solutions, and growth in business optimization.
We will provide you with training and certifications on Cloud solutions in order to fuel your success in our organization.
Responsibilities:
• Mapping of process flows across Operations teams, the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.
• Create process maps and document key business requirements needed to evaluate opportunities.
• Create value stream maps to identify and highlight potential areas of improvement.
• Coordinate and facilitate cross-functional / cross-organization meetings between stakeholders on various end-to-end business processes.
• Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.
• Document Operational As-is processes and the desired Future State processes.
• Define SLAs and measure results.
• Deploy new operational processes and escalate them as needed.
• Maintain, manage and constantly improve central processes.
• Document all processes accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.
• Ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
• Manage constant communication with countries and other stakeholders around processes.
Requirements:
• Excellent written and oral communication and presentation skills in English language; additional European languages are a plus.
• Proficient Microsoft Excel knowledge.
• Exceptional customer service orientation.
• Ability to work autonomously and independently.
• An out of the box thinking mentality.
• Be proficient in the use of analytic tools such as data gathering and analysis, spreadsheets, flow-charting and process diagramming.
• Project experience of Software Licensing, Support, or Customer Service functions are a definite advantage.
• Understanding of the IT Software / Services / SaaS industry is helpful.
• IT Channel experience, Pan European distributors or Software vendor experience is a plus.
• Knowledge of finance and accounting processes is a plus.
What's In It For You?
• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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