Heavy Bulky Program Lead: Delivering Exceptional Customer and Seller Experiences

hace 22 horas


Madrid, Madrid, España Amazon A tiempo completo

Job Summary:

We are seeking a seasoned Senior Program Manager to lead our EU 3P Heavy Bulky team in delivering best-in-class customer experiences while driving business growth. This role requires strategic thinking, exceptional leadership skills, and the ability to bridge gaps between customer and seller needs.

About the Role:

This Senior Program Manager will own multiple work streams within the EU SellerFlex program, focusing on top-line growth, recruitment, and process improvements. You will collaborate with cross-functional teams to develop and execute strategies that enhance customer satisfaction and drive business expansion.

Key Responsibilities:

  • Owning and executing EU SellerFlex Topline goals
  • Leading EU5 SF Recruitment efforts, working closely with Country Teams
  • Collaborating in 3P Heavy Bulky's 3-Year business planning, short-term, and long-term strategy development
  • Identifying and bridging customer and seller experience gaps through data-driven insights
  • Representing SellerFlex in regular business reviews and leadership forums
  • Streamlining processes and defining new SOPs to accelerate seller flywheel with partner teams
  • Developing country-specific sellers training and readiness programs

Requirements and Qualifications:

  • Bachelor's degree required; Master's or MBA preferred
  • Proven experience in program or project management, owning strategy, delivery, and communication to senior leadership
  • Experience using data and metrics to determine and drive improvements
  • Knowledge of Excel at an intermediate level, including pivot tables, charts, and logical formulas

Salary Estimate: €80,000 - €110,000 per annum, depending on location and experience.



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