Technical Support Advisor

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

We are looking for exceptional customer service representatives to join our team at Cpm International.

As a Technical Support Advisor, you will be responsible for handling all contacts, including technical calls, to a high standard.

You will work closely with a Diageo Engineer to gain in-depth knowledge of the Guinness quality processes and 'bar and cellar' set-ups.

The ideal candidate will have a genuine passion for delivering outstanding customer service and strong administrative skills with a keen eye for detail.

Key Responsibilities:

  • Handle all contacts, including technical calls, to a high standard
  • Work closely with a Diageo Engineer to gain in-depth knowledge of the Guinness quality processes and 'bar and cellar' set-ups
  • Diagnostics and resolve technical faults over the phone/email using problem-solving and technical knowledge skills

Requirements:

  • Applicants must be aged 18+
  • GCSE/O'Level standard in Maths and English
  • Confident telephone manner, including good communication and listening skills
  • A genuine passion for delivering outstanding customer service

Benefits:

  • Permanent contract with a 6-month probation period
  • Full-time role with 37.5 hours/week
  • Rotational shift Mon - Fri 8am - 6pm; Weekends and Bank Holidays with time in lieu
  • Salary: £22,000 per annum
  • Hybrid Model: 2 days office/3 days home
  • Life Cover (Communications/advisors 1x Salary)
  • Flexible Benefits Platform

What we offer:

We are committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide.

Beyond our portfolio of well-known brands, we are also continuously recognised for our top results in sustainability, social responsibility, diversity, and innovation.

We believe that our exceptional customer service representatives are the key to our success, and we are excited to meet candidates who share our passion for delivering outstanding service.



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