German Speaking Technical Support Specialist
hace 1 mes
Are you passionate about providing technical support and fluent in German? We're seeking a talented individual to join our dynamic team as a Technical Customer Advisor - German Language.
About the Role:
As a Technical Customer Advisor, you will be the first point of contact for customers seeking technical assistance. You will leverage your expertise to provide exceptional support and resolve issues efficiently. Your strong technical background and fluency in German will enable you to effectively communicate with customers and provide accurate information.
Key Responsibilities:
Technical Support:
Provide prompt and efficient technical assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting software-related issues.
Problem Solving:
Utilize your technical expertise to diagnose and resolve complex technical issues, ensuring a seamless customer experience.
Customer Engagement:
Engage with customers in a professional and courteous manner, building rapport and fostering positive relationships through effective communication.
Product Knowledge:
Develop a deep understanding of our software products and services, staying updated on new features and functionalities to provide accurate information to customers.
Documentation:
Maintain detailed records of customer interactions, including troubleshooting steps and resolutions, to facilitate knowledge sharing and continuous improvement.
Qualifications:
Fluency in German:
Exceptional proficiency in both written and spoken German is essential for effective communication with German-speaking customers.
Technical Background:
Prior experience in a technical role, such as technical support or software development, is required to effectively troubleshoot and resolve technical issues.
Problem-Solving Skills:
Strong analytical and problem-solving skills are essential for diagnosing and resolving complex technical issues efficiently.
Relocation Package:
Our relocation package includes flight tickets to Sofia and accommodation assistance, ensuring a smooth transition for international candidates.
Perks:
Competitive Salary:
Enjoy a competitive salary that reflects your technical expertise and contributions to our team's success.
About Us:
We're a software company dedicated to revolutionizing the digital landscape. Our office in Sofia serves as a hub for creativity and collaboration, where talented professionals come together to drive technological advancements. We're committed to providing exceptional support to our customers and are seeking a talented individual to join our team as a Technical Customer Advisor - German Language.
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