Digital Platform Support Specialist

hace 1 semana


Barcelona, Barcelona, España Veepee A tiempo completo

Company Overview: Veepee, a leading European digital commerce company, has consolidated its various brands under one unified conglomerate. With a turnover of 3.7 billion Euros as of 2018 and presence in 14 countries, Veepee is taking a leading role in the European digital landscape.

About the Job

We are seeking a Digital Platform Support Specialist to join our team. As a Digital Platform Support Specialist, you will be responsible for guiding sellers through their onboarding process to our internal platforms, resolving technical problems, and assisting with product integration and campaign preparation.

Responsibilities:

  • Explain and guide sellers through their onboarding process to our internal platforms
  • Resolve and assist sellers through technical problems
  • Help and assist sellers with regards to the technical part in order to add new products to our permanent offer/catalogs
  • Help and assist sellers with regards to the technical part during the preparation of connected flash and campaigns
  • Closely follow updates from our technical partners
  • Write and update documentation shareable internally and with the sellers and improve proactively our processes

Requirements:

  • You have initial experience in a level 1 technical support role and/or in customer relations
  • Good knowledge of the world of e-commerce and/or marketplaces is recommended
  • You have excellent organizational skills and know how to prioritize tasks
  • You also have excellent relationships with both internal and external customers with good cross-functionality
  • Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement
  • You have a good ability to train others on IT tools using language adapted to each interlocutor
  • Fluent in German and English

Salary: Estimated salary range: €60,000 - €80,000 per year, depending on location and experience.

Benefits:

  • Variable bonus
  • Flexible Office with up to 2 days smartworking
  • Online language learning Platform
  • Connected fridges and inter-company dining

Others

All our positions are open to people with health conditions or impairments. We are convinced that it is up to you to define the way you work, to develop yourself and to progress.



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