Technical Platform Specialist

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

At CPM International, we're shaping the future of customer service, sales, and technical support solutions. With a strong presence in over 30 countries, our expertise is tailored to diverse markets.

We have an exciting new role working for Diageo, a global leader in beverage alcohol with an impressive portfolio of over 200 brands sold across more than 180 countries.

This is a fantastic opportunity to be part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls.

You'll play a vital role in becoming a true expert in our platform, understanding its intricacies and how it serves our clients.

  • Platform Mastery: Provide exceptional support to customers, handling inquiries via phone, email, and digital channels with efficiency and empathy.
  • Quality Assurance: Collaborate with internal teams to test and improve the platform, ensuring a seamless user experience.

As a Technical Platform Specialist, you'll collaborate closely with cross-functional teams to drive continuous improvement and innovation.

Your Mission:

Requirements

For this role, we're looking for applicants who are aged 18+, fluent in English (written and spoken), and possess strong communication skills.

Key requirements include:

  • A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
  • Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively.

In exchange for your dedication, we offer a comprehensive benefits package:

Benefits

Start Date: 7th January 2025

Contract: Permanent (6-month probation period)

Hours: 37.5 per week

Work Schedule: Monday-Sunday, rotating shifts between 8 am & 6 pm with rotational weekends (lieu days given)

Salary: £24,500.00

Holidays: Paid Bank Holidays + 1 Extra Day in Lieu

Work Model: Hybrid - 2 days office per week

Training: 2 weeks product training

Office Location: Thame

Additional Perks:

  • Ongoing training and development opportunities
  • Confidential counselling and resources
  • Company Pension plan
  • LinkedIn learning and certifications
  • Referral Program


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