Technical Platform Specialist
hace 4 semanas
At CPM International, we're shaping the future of customer service, sales, and technical support solutions. With a strong presence in over 30 countries, our expertise is tailored to diverse markets.
We have an exciting new role working for Diageo, a global leader in beverage alcohol with an impressive portfolio of over 200 brands sold across more than 180 countries.
This is a fantastic opportunity to be part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls.
You'll play a vital role in becoming a true expert in our platform, understanding its intricacies and how it serves our clients.
- Platform Mastery: Provide exceptional support to customers, handling inquiries via phone, email, and digital channels with efficiency and empathy.
- Quality Assurance: Collaborate with internal teams to test and improve the platform, ensuring a seamless user experience.
As a Technical Platform Specialist, you'll collaborate closely with cross-functional teams to drive continuous improvement and innovation.
Your Mission:
RequirementsFor this role, we're looking for applicants who are aged 18+, fluent in English (written and spoken), and possess strong communication skills.
Key requirements include:
- A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
- Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively.
In exchange for your dedication, we offer a comprehensive benefits package:
BenefitsStart Date: 7th January 2025
Contract: Permanent (6-month probation period)
Hours: 37.5 per week
Work Schedule: Monday-Sunday, rotating shifts between 8 am & 6 pm with rotational weekends (lieu days given)
Salary: £24,500.00
Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
Work Model: Hybrid - 2 days office per week
Training: 2 weeks product training
Office Location: Thame
Additional Perks:
- Ongoing training and development opportunities
- Confidential counselling and resources
- Company Pension plan
- LinkedIn learning and certifications
- Referral Program
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