Australian Embassy Consular and Passports Officer

hace 2 semanas


Madrid, Madrid, España Australian Department of Foreign Affairs and Trade A tiempo completo

About Us: The Australian Department of Foreign Affairs and Trade advances Australia's interests internationally by strengthening security, enhancing prosperity, delivering an effective aid program, and helping Australians overseas.

The Role: As a Consular/Passports Officer & Receptionist at the Australian Embassy in Madrid, you will provide high-quality consular and passport services to Australian citizens in Spain, Andorra, and Equatorial Guinea. You will also manage various email accounts, respond to client inquiries, and perform administrative tasks related to consular and passport services.

Your Key Responsibilities:

  • Provide timely and high-quality client-focused consular and passports services, including advice, resolving issues, notarial duties, passport applications, and assisting Australian citizens in need of consular assistance.
  • Manage various Embassy email accounts, including responding to client enquiries.
  • Provide high-quality reception services, including managing phone enquiries, maintaining phone directories, managing mail services, and attending to the reception counter and public spaces.
  • Perform administrative tasks related to the ongoing provision of consular and passport services.

About You: To succeed in this role, you will have excellent client service skills, strong planning and organisational skills, ability to interpret and apply legislation and policies, and strong communication skills in English and Spanish. You will also be able to work effectively in a busy and demanding environment, demonstrating flexibility, adaptability, and initiative.

We Offer: A competitive salary of approximately $80,000 per annum, opportunities for professional growth and development, and a dynamic and inclusive work environment.



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