Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Head Hunt International A tiempo completo

Customer Support Opportunities in Athens, Greece

About the Role:

We are seeking a highly skilled Norwegian-speaking customer support specialist to join our team in Athens, Greece.

Key Responsibilities:

• Identify customer needs and deliver appropriate solutions

• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner

• Assist customers to place an order and related issues

• Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues

• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible

Requirements:

• Fluent Norwegian

• Excellent communication skills

• Sales experience with consumer products and services will be an asset

• Technical research skills to troubleshoot customer problems

• Advanced internet research skills

• An empathetic soul with the communication skills that match

• A positive and adventurous attitude

What We Offer:

• Complete support to help you ease your relocation to Greece

• Competitive monthly salary + 2 extra salaries per year

• Health care benefits and numerous other discounts

• Full training by certified instructors

• Professional growth & development opportunities

• Special events as well as community & social responsibility initiatives

• Free online Greek language courses

• State of the art premises, providing a great working environment with relaxing break areas

• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Requirements for the Role:

• Candidate must have EU citizenship or permission to work in Greece



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