Customer Service Representative
hace 4 semanas
Customer Support Opportunities in Athens, Greece
About the Role:
We are seeking a highly skilled Norwegian-speaking customer support specialist to join our team in Athens, Greece.
Key Responsibilities:
• Identify customer needs and deliver appropriate solutions
• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
• Assist customers to place an order and related issues
• Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
• Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Requirements:
• Fluent Norwegian
• Excellent communication skills
• Sales experience with consumer products and services will be an asset
• Technical research skills to troubleshoot customer problems
• Advanced internet research skills
• An empathetic soul with the communication skills that match
• A positive and adventurous attitude
What We Offer:
• Complete support to help you ease your relocation to Greece
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Requirements for the Role:
• Candidate must have EU citizenship or permission to work in Greece
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