Customer Service Representative
hace 1 mes
About Emilio Sánchez Academy
We are a dynamic and growing educational institution seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our front desk and customer service team, you will be responsible for providing exceptional service to our students, parents, and staff.
Key Responsibilities
• Provide excellent customer service to students, parents, and staff via phone, email, and in-person interactions
• Manage front desk operations, including answering calls, responding to emails, and handling walk-in inquiries
• Assist with sales of services and back office administrative tasks
• Maintain accurate records and reports as required
Requirements
• Minimum bachelor's degree
• Minimum 1 year experience in customer service
• Excellent communication skills in Spanish, English, and Russian
• Valued skills in French, Chinese, and/or German
• Availability for 40 hours/week in rotating shifts, including weekends
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