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Senior Business Development Manager

hace 2 meses

Barcelona, Barcelona, España Entrepreneur First A tiempo completo

About Entrepreneur First

We are a pioneering startup studio that empowers entrepreneurs to build and scale innovative businesses. Our mission is to create a new generation of successful startups that drive meaningful impact and growth.

Job Summary

We are seeking an experienced Senior Account Manager to join our team. As a key member of our business development team, you will be responsible for driving revenue growth, building strong relationships with key stakeholders, and delivering exceptional customer experiences.

Key Responsibilities

  • Revenue Growth: Develop and execute strategies to drive revenue growth through upselling, cross-selling, and renewals.
  • Relationship Building: Establish and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
  • Customer Advocacy: Represent the customer's interests and ensure their needs are communicated effectively within the company.
  • Strategic Planning: Collaborate with customers to understand their long-term goals and align our products to meet those goals.
  • Contract Management: Handle contract negotiations, renewals, and any changes to the customer's subscription or service agreement.
  • Customer Feedback: Gather customer feedback and insights to drive product improvements.

Requirements

  • Fluent written and spoken English
  • Native written and spoken Spanish
  • 5+ years of experience in a Customer Success or Account Management role
  • Experience managing and leading others in a professional environment
  • A customer-focused mindset, putting customer experience first in every action you take
  • Track record of using data and reporting to guide decision making
  • The ability to translate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
  • Exceptional account management and customer service skills backed up with excellent written and verbal communication skills
  • A natural problem solver who is able to dissect an issue and develop a plan to address this

Preferred Skills

  • Experience working in a fast-paced B2B SaaS organization
  • Excellent organizational and analytical skills, with proven ability to take initiative and build strong, productive relationships
  • An interest in artificial intelligence and the future of the publishing industry

What We Offer

  • Competitive salaries
  • Monthly team events
  • Regular company-wide virtual activities
  • In-house conferences
  • Annual summer camp for all global employees
  • Local benefit contributions
  • The latest tech
  • Generous annual leave allowance