Swedish Language Trainer
hace 1 mes
Job Overview:
The role of a Swedish Speaking Trainer is crucial for the success of our call centre team. As a Trainer, you will be responsible for delivering training sessions to new hires, ensuring they are equipped with the necessary skills to excel in their roles. Your expertise will also be utilized to upskill and enhance the knowledge of existing teams, utilizing various effective learning methods to boost overall performance.
Key Responsibilities:
Conducting training sessions for new hires to ensure they are ready for their roles
Continuously updating teams on project knowledge using various effective learning methods
Running post-knowledge tests (PKTs) and gathering evidence to assess and improve knowledge retention
Contributing to the organization's goals by ensuring the workforce is skilled and informed, thus maintaining high service standards
Requirements:
Advanced Swedish (C1 level) and strong English (B2 or better) for both verbal and written communication
At least 2 years of experience as a Trainer, preferably within customer service environments in fintech or banking
Strong interpersonal and communication skills, along with experience working collaboratively in teams
Background in managing customer service programs (retail experience is a plus)
Proven ability to deliver effective presentations and trainings
Ability to organize and manage training schedules effectively
Understanding diversity within teams and how to manage group dynamics
Competence in MS Office applications like Word, Excel, and PowerPoint
Ability to analyze performance data and strive for measurable results
What We Offer:
A competitive salary of €2000 gross per month and the opportunity to work with a dynamic team in the financial services industry.
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