German Language Trainer
hace 1 mes
This role is ideal for a skilled trainer with a strong background in customer service and language training. The successful candidate will be responsible for delivering training sessions to new hires, ensuring they are equipped to handle customer inquiries in German. The ideal candidate will have advanced German language skills (C1 level) and strong English language skills (B2 or better) for both verbal and written communication. Additionally, they will have at least 2 years of experience as a trainer, preferably in a customer service environment in fintech or banking. The role requires strong interpersonal and communication skills, as well as experience working collaboratively in teams. The successful candidate will be able to deliver effective presentations and trainings, and have a proven ability to analyze performance data and strive for measurable results. This position offers a salary of €2000 gross per month and is aimed at individuals with a strong training background, customer service experience, and fluency in German and English, specifically within the financial services industry.
Key Responsibilities:
- Deliver training sessions to new hires to ensure they are equipped to handle customer inquiries in German
- Continuously update teams on project knowledge using various effective learning methods to boost overall performance
- Run post-knowledge tests (PKTs) and gather evidence to assess and improve knowledge retention
- Contribute to the organization's goals by ensuring the workforce is skilled and informed, thus maintaining high service standards
Requirements:
- Advanced German language skills (C1 level) and strong English language skills (B2 or better) for both verbal and written communication
- At least 2 years of experience as a trainer, preferably in a customer service environment in fintech or banking
- Strong interpersonal and communication skills, as well as experience working collaboratively in teams
- Proven ability to deliver effective presentations and trainings
- Ability to analyze performance data and strive for measurable results
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