Customer Support Specialist
hace 3 semanas
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Advisor - German. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and other communication channels.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers.
- Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution.
Requirements:
- Fluent German language skills (native level) and excellent written and spoken English skills.
- Previous experience in customer service, preferably in a contact center environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to ongoing training and development programs.
- A comprehensive employee assistance program.
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