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Service Delivery Manager

hace 2 meses


Cádiz, Cádiz, España Sutherland A tiempo completo

Job Summary

Sutherland is seeking an organized and goal-oriented professional to join our team as an Operations Manager - Collections. We are a group of driven and supportive individuals who are passionate about delivering exceptional results.

Key Responsibilities

  • Manage Cluster/Community Performance by analyzing data, identifying trends, and implementing strategies to achieve operational goals.
  • Complete weekly coaching sessions and call audits to ensure compliance and quality.
  • Participate in weekly huddles to discuss team strategy and goals.
  • Partner with Operations Manager to drive Continuous Improvement activities, training, and action plans.
  • Act as a Client Advocate by providing ideas to improve the client's product, business, processes, and policies.
  • Manage People by setting up accountability discussions, determining training needs, and keeping employees informed about internal and external updates.

Requirements

  • Bachelor's Degree preferred but not required.
  • Three years of operations and management experience, with a focus on process transformation.
  • Three to Four years of experience in banking/financial services, particularly in collections.
  • Strong analytical skills, with the ability to interpret data, identify trends, and make suggestions for improvements.
  • Demonstrated leadership skills, with the ability to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and prioritize multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills, with the ability to communicate in a clear, constructive, and professional manner.
  • Excellent working knowledge of MS Office applications.

Additional Information

All information will be kept confidential according to EEO guidelines.