Food and Beverage Service Associate

hace 2 semanas

Cádiz, Cádiz, España Accor Hotels A tiempo completo
Job Summary

We are seeking a skilled Food and Beverage Service Associate to join our team at Hyde Hotel Dubai. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide prompt and courteous service to guests, ensuring their needs are met and exceeded.
  • Read daily events and acknowledge VIP arrivals, ensuring a personalized experience for our guests.
  • Present children's menus and describe specials and alternative cuisine, showcasing our culinary expertise.
  • Serve and clear food and beverage items in a professional and unobtrusive manner, utilizing our POS system to ring up sales and complete cash-out procedures.
  • Carry trays, bus, and reset tables with linen, china, glass, and silver, maintaining a clean and neat restaurant environment.
  • Ascertain guest satisfaction and handle any problems that may arise, informing a manager of the issue and its resolution.
  • Follow cash and credit card procedures according to our accounting guidelines, ensuring accurate and secure transactions.
  • Maintain a clean, neat, and orderly restaurant throughout service, polishing silver, refilling condiments, and ensuring workstations are stocked.
  • Report guest comments regarding food and beverage to management, providing valuable feedback for improvement.
  • Conscientiously handle and maintain operating equipment, adhering to safety, sanitation, and hygiene policies.
  • Maintain good working relationships with colleagues and other departments, ensuring a positive and collaborative work environment.
  • Maintain complete knowledge of all F&B services, outlets, and hotel services/features, providing exceptional service to our guests.
  • Perform opening and closing side duties as assigned, setting tables according to standards and ensuring all service and storage areas are kept safe and clean.
  • Report any deviations from set standards and procedures to management, ensuring compliance and quality service.
Requirements
  • Previous experience in food and beverage service, preferably in a high-end hotel or restaurant environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests.
  • Ability to work in a fast-paced environment, maintaining a calm and professional demeanor under pressure.
  • Knowledge of food and beverage preparation methods, menu items, and ingredients, with the ability to describe these to guests.
  • Ability to multitask, prioritize tasks, and manage time effectively, ensuring seamless service delivery.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays, as required.
What We Offer

As a member of our hospitality team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to our employee recognition and reward programs, ensuring your hard work and dedication are recognized and valued.

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