Food and Beverage Service Associate
hace 4 semanas
As a Food and Beverage Service Associate at Accor Hotels, you will be responsible for providing exceptional service to our guests in a fast-paced and dynamic environment.
Key Responsibilities
- Read daily events and acknowledge VIP arrivals
- Know all menu items, their garnishes, contents, and preparation methods
- Present children's menus when appropriate and describe specials and alternative cuisine
- Serve and clear food and beverage items in a professional manner
- Utilize the POS system to ring up sales, print checks, and complete cash-out procedures
- Carry trays, bus, and reset tables with linen, china, glass, and silver
- Ascertain guests' satisfaction and handle any problems that may arise
- Follow cash and credit card procedures according to the guidelines of the accounting department
- Maintain a clean, neat, and orderly restaurant throughout service
- Polish silver, refill salt, pepper, and sugar, creamers, etc.
- Ensure that work station is stocked with appropriate condiments at all times
- Report any guest comments regarding food and beverage to manager
- Conscientiously handle and maintain operating equipment
- Learn and adhere to safety, sanitation, and hygiene policies
- Maintain good working relationships with colleagues and all other departments
- Maintain complete knowledge of all F&B services, outlets, and hotel services/features
- Perform opening/closing side duties as assigned and set all tables according to standards
- Report to manager any kinds of deviation from set standards and procedures
- Ensure that all service and storage areas are kept safe and clean
- Help minimize waste, neglect, breakages, and mishandling of supplies and equipment
- Carry out light cleaning and maintenance of the outlet
- Assist other Food & Beverage Outlets in their operations during peak hours if needed
- Observe Recycling Procedures of the Hotel in Relation to cans and bottles
Requirements
- Very good reading, writing, and oral proficiency in the English language
- Must be well presented and professionally groomed at all times
- Able to account and handle cash effectively and efficiently
- Good communication and customer contact skills; good problem resolution skills
- Basic F&B product knowledge
- Team player with strong interpersonal skills and attention to detail
- Minimum 1-year food and beverage serving experience
- Previous public contact and/or cashiering experience
About Us
Accor Hotels is a collection of award-winning luxury hotels located in vibrant destinations around the world. We offer unique moments and diverse experiences in more than 4,100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being, and warm welcome.
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