IT Service Delivery Manager
hace 1 semana
About the Role
The IT Incident Manager will be responsible for ensuring the smooth operation of business operations and IT services 24/7. This involves managing application availability, overseeing major incidents, and facilitating bridge calls with relevant teams. The ideal candidate will have a strong understanding of IT infrastructure, applications, and databases, as well as excellent communication and problem-solving skills.
Key Responsibilities
- Manage application availability and operations
- Oversee major incidents from detection to resolution
- Facilitate bridge calls with relevant teams
- Maintain quality handling of Jira tickets
- Facilitate Post Incident Review and write Incident Report
What You'll Need
- Strong understanding of IT infrastructure, applications, and databases
- Excellent communication and problem-solving skills
- Ability to work under pressure and prioritize tasks effectively
About Sportserve
Sportserve is a leading sports betting and technology company with a global presence. We offer exciting career paths in Technology, Trading, Operations, and Media, and pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
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