Dyson Service Expert

hace 4 días


Barcelona, Barcelona, España CPM A tiempo completo

Job Overview

Dyson is a globally recognised, premium household name. They are market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners.

We are seeking Cross-Sector Experts who are fluent in the German language and have a good level of English, are excited by innovation, and thrive on challenges to join our vibrant customer care team and interact with owners of some of the most innovative and stylish Dyson products in the world.

About Us

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailored to the needs of our diverse markets. Our focus lies in providing exceptional customer service, sales, and technical support solutions for clients worldwide.

Key Responsibilities

  • Handle inbound calls from existing and potential Dyson customers, assisting with enquiries, and finding solutions if they are experiencing difficulties with their order or device.
  • As you work, you will be using leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
  • In more complex cases, you may agree and arrange a technician visit or send additional/spare parts directly to the clients.
  • You will identify opportunities to discuss new and exciting products with clients, as well as existing products (cross-selling and up-selling).
  • You will serve as a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values.

Requirements

Your Profile

  • A fluent level of written and spoken German.
  • A good level of English to communicate effectively with our international team.
  • Eligibility to work in Spain.
  • An appreciation for delivering excellent customer service – whether it's a call, email, or social media interaction, we aim to provide an unparalleled experience.
  • Good computer skills and experience with MS Office.
  • A solution-oriented mindset to provide the correct and best outcome for the client.
  • The ability to prioritise workload and work efficiently under pressure.

What We Offer

  • A competitive salary of 25,000€ gross per year.
  • A temporary contract for three months, commencing in September or October.
  • Full-time working hours with a rotating schedule, Monday to Sunday between 8 am and 8 pm, five days a week.
  • A hybrid working model offering flexible remote work options.
  • Fully paid training that prepares you optimally for your role – a three-week duration.
  • 24 days of holiday leave per year on a full-time basis.
  • An Employee Assistance Program, providing confidential guidance and support.
  • Employee Benefits Club, featuring exclusive perks and rewards as a valued member of our organisation.
  • Ongoing training and development opportunities.
  • A dynamic and inclusive work environment celebrating diversity.

Location

Barcelona, Spain


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