Cloud Contact Center Platform Specialist
hace 2 horas
Company Overview: eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. We serve 20 million customers across 44 markets, with 5 brands and 54M members in Prime, generating 162 million bookings per year.
Job Description: As a Cloud Contact Center Platform Specialist, you will manage our cloud contact center platform to provide customer care services to our clients. You will work closely with the Customer Services Central Team, Contact Centres, External Suppliers, IT department, and internal stakeholders. Your responsibilities will include managing a cloud contact centre technology based on an omnichannel solution from voice to chat, emails, and AI automation, handling Telco knowledge to handle the IT infrastructure of the call center platform, and challenging the status quo every day by using innovative technologies to provide the best customer experience in any interaction.
Key Responsibilities:
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