Cloud Contact Center Platform Specialist

hace 2 horas


Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

Company Overview: eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. We serve 20 million customers across 44 markets, with 5 brands and 54M members in Prime, generating 162 million bookings per year.

Job Description: As a Cloud Contact Center Platform Specialist, you will manage our cloud contact center platform to provide customer care services to our clients. You will work closely with the Customer Services Central Team, Contact Centres, External Suppliers, IT department, and internal stakeholders. Your responsibilities will include managing a cloud contact centre technology based on an omnichannel solution from voice to chat, emails, and AI automation, handling Telco knowledge to handle the IT infrastructure of the call center platform, and challenging the status quo every day by using innovative technologies to provide the best customer experience in any interaction.

Key Responsibilities:



  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Role OverviewWe're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact center platform to provide customer care services to our clients. As a key member of our team, you'll be responsible for managing a cloud contact centre technology based on an omnichannel solution (from voice, to...


  • Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    We are seeking an experienced Cloud Contact Center Technology Specialist to join our CX Team in Barcelona. This is a hybrid role that manages our cloud contact center platform to provide customer care services to our clients.We are working on expanding and exploiting the functionality of the tools to their full potential. You will work closely with the...


  • Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    At eDreams ODIGEO, we are seeking an experienced Cloud Contact Center Platform Engineer to join our CX Team in Barcelona. As a key member of our team, you will be responsible for managing our cloud contact center platform to provide exceptional customer care services to our clients.We are working on expanding and exploiting the functionality of our tools to...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    Job OvervieweDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience. We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid). As a key member of our team, you'll be responsible for managing our cloud contact center platform and providing customer care services to our...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    We are seeking a skilled Cloud Contact Center Solutions Engineer to join our team in Barcelona. As an experienced professional, you will be responsible for managing our cloud contact center platform to provide exceptional customer care services to our clients.With a strong background in IT and telco, you will have a deep understanding of contact center...


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Contact Center Process SpecialistJob Summary:We are seeking a highly skilled Contact Center Process Specialist to join our team at Exoticca. As a Contact Center Process Specialist, you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Key Responsibilities:Evaluate and...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    About UseDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime—the world's first travel subscription program.We're seeking an experienced Cloud Contact Center Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud contact...


  • Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    Contact Centre Solutions Engineer Role SummaryAt eDreams ODIGEO, we're revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. We're now seeking an experienced Contact Centre Solutions Engineer to join our CX Team in Barcelona (hybrid) to...


  • Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    {"keyResponsibilities": "Our team is looking for a highly skilled Cloud Contact Center Engineer to join our Customer Experience team in Barcelona. As a key member of our team, you will be responsible for managing our cloud contact center platform to provide customer care services to our clients. Your expertise will be crucial in expanding and exploiting the...


  • Barcelona, Barcelona, España Ilunion Contact Center A tiempo completo

    Descripción del PuestoEn Ilunion Contact Center, estamos comprometidos con ofrecer un servicio excepcional a nuestros clientes. Buscamos un/a Operador de Contacto para unirse a nuestro equipo y contribuir en esta misión.


  • Barcelona, Barcelona, España Https:Www.Energyjobline.ComSitemap A tiempo completo

    **About Us**eDreams ODIGEO is a leading travel tech company revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.We're seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona (hybrid) who manages our cloud...

  • Database Specialist

    hace 3 semanas


    Barcelona, Barcelona, España MongoDB A tiempo completo

    About Us:MongoDB is a global leader in developer data platforms, empowering innovators to create, transform, and disrupt industries. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure.Job Title: Database Specialist -...


  • Barcelona, Barcelona, España Amazon A tiempo completo

    About the RoleWe are seeking a skilled Cloud Infrastructure Specialist to join our team in Amazon's Data Center Operations. In this role, you will be responsible for interacting with stakeholders across Spain and EMEA, ensuring seamless communication and collaboration.


  • Barcelona, Barcelona, España Barcelona Supercomputing Center (Bsc) A tiempo completo

    Job Title: Cloud Computing SpecialistAbout Us: The Barcelona Supercomputing Center (BSC) is a leading supercomputing center in Spain, housing one of the most powerful supercomputers in Europe. Our mission is to research, develop, and manage information technologies to facilitate scientific progress.Job Summary: We are seeking a Cloud Computing Specialist to...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    We are seeking a Chief Cloud Architect to join our Contact Center Solutions Department in Barcelona. Our department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Estimated Salary: €80,000 - €120,000 per year, depending on experience.The perfect candidate should...


  • Barcelona, Barcelona, España Zurich 56 Company Ltd A tiempo completo

    OverviewZurich 56 Company Ltd is seeking an experienced Cloud-First AI Platform Specialist to join our team. As a key member of our organization, you will play a crucial role in the implementation and continuous improvement of our Gen AI platform.About UsWe are a leading insurance company with a global presence, serving millions of individuals and...


  • Barcelona, Barcelona, España SAP SE A tiempo completo

    Job Summary:The Private Cloud Customer Center Specialist will play a critical role in ensuring the successful adoption of RISE SAP S/4HANA Private Cloud Edition solution by customers. This individual will work closely with internal and external stakeholders to identify opportunities for process improvements and automation, and develop strategies to implement...


  • Barcelona, Barcelona, España Randstad Es A tiempo completo

    Responsabilidades:Como Supervisor de Contact Center, te encargarás de supervisar los procesos y procedimientos definidos por el cliente en las plataformas de call center.Requisitos:Formación: GradoIdiomas: Catalán: C1Conocimientos: Conocimiento avanzado de Microsoft Office (principalmente Excel, tablas dinámicas, búsquedas, etc.)Experiencia en...

  • Cloud Platform Architect

    hace 4 semanas


    Barcelona, Barcelona, España Zurich Australian Insurance Ltd. A tiempo completo

    As a Cloud Platform Architect at Zurich Australian Insurance Ltd., you will lead the development and management of the cloud strategy, governance, and best practices that the entire organization can leverage to transform the business using the cloud.**Key Responsibilities:**Design, provision, configure, automate, monitor, and support the Azure Cloud...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    About Allianz Popular Sl.Allianz Technology is the global IT service provider for Allianz, delivering innovative solutions that drive digitalization in the financial services industry. With over 13,000 employees across 22 countries, we collaborate with other Allianz entities to pioneer the digital transformation of the sector.SalaryWe offer a competitive...