Customer Support Representative with Multilingual Expertise

hace 5 días


Barcelona, Barcelona, España Amadeus A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customers in the hospitality industry.

Main Responsibilities
  • Maintain High-Quality Customer Support: Provide timely and effective support to customers, ensuring their issues are resolved efficiently and to their satisfaction.
  • Technical Support and Troubleshooting: Utilize your technical expertise to diagnose and resolve complex customer issues, often requiring collaboration with internal teams.
  • Process Improvement Initiatives: Identify areas for improvement in our customer support processes and develop initiatives to enhance our service quality.
  • Cross-Department Collaboration: Work closely with other departments to resolve customer issues, including secondary investigations and escalations.
About You
  • Customer Support Experience: Proven track record of providing exceptional customer support in a fast-paced environment.
  • Problem-Solving Skills: Ability to analyze complex issues, identify solutions, and implement effective resolutions.
  • Language Skills: Proficiency in English and French or German (B2 level), with excellent communication and interpersonal skills.
  • Technical Aptitude: Familiarity with software tools such as Salesforce or Microsoft Office, with a willingness to learn and adapt to new technologies.
  • Hospitality Background: Previous experience in the hospitality industry, particularly in revenue management, is highly desirable.
What We Offer
  • Vibrant Multicultural Environment: Work in a dynamic, international team with opportunities for career growth and professional development.
  • Competitive Benefits Package: Enjoy a comprehensive benefits package, including a pension plan, travel insurance, life insurance, healthcare insurance, and a lunch allowance.
  • Hybrid Working Model: Balance work and personal life with our flexible hybrid working model, allowing you to work from our Barcelona office or remotely.
  • Career Growth Opportunities: Take advantage of training and development opportunities to advance your career within Amadeus.
  • Join a Global Leader: Become part of a world-renowned software company, recognized for its innovation and commitment to excellence.
Diversity and Inclusion

Amadeus is an Equal Opportunity Employer, committed to fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and promoting an inclusive employee experience.



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