Guest Experience Coordinator
hace 7 días
About Four Seasons: As a leader in the luxury hospitality industry, Four Seasons Hotels and Resorts is driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a unique blend of luxury and genuine heart.
About the Role: The Front Desk Receptionist plays a vital role in welcoming guests to our property, providing a seamless and personalized experience from check-in to departure. This role requires a high level of hospitality and professionalism, with a focus on exceeding guest expectations and responding to their needs in a timely and accurate manner.
Key Responsibilities:
- Provide exceptional guest service, handling all interactions with the highest level of hospitality and professionalism.
- Assist guests with inquiries and requests related to hotel services, amenities, and activities.
- Respond to guest complaints and concerns in a prompt and professional manner.
- Collaborate with the Front Office Team to ensure seamless guest experiences.
- Stay up-to-date on hotel services, promotions, and events to provide guests with personalized recommendations.
Requirements:
- 1+ years of experience in a luxury hotel or similar environment.
- Excellent interpersonal and communication skills.
- Cross-cultural sensitivity and customer service orientation.
- Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
- Competitive salary and comprehensive benefits package.
- Excellent training and development opportunities.
- Complimentary accommodations at other Four Seasons properties.
- Complimentary dry cleaning for employee uniforms.
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