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Reservations Coordinator
hace 2 meses
We are seeking a highly organized and detail-oriented Reservation Host to join our team at Reconocida empresa. As a key member of our reservations team, you will be responsible for ensuring seamless guest experiences from initial inquiry to check-out.
Key Responsibilities- Reservation Management: Manage daily reservations, including room allocations, special requests, and guest communications.
- Operational Efficiency: Run daily reports, track future room availability, and monitor the internet reservation system to ensure accuracy and efficiency.
- Guest Communication: Contact guests or travel agents to clarify discrepancies in preferences or requests, ensuring a smooth arrival experience.
- Room Rate Determination: Assist in determining room rates based on selling tactics and market conditions.
- Guest History and Profile Management: Ensure all reservations are completed with accurate guest information, profile details, and rate/market/source codes.
- Quality Assurance: Uphold Six Senses guidelines and standards of service and operation, maintaining and exceeding performance benchmarks.
- Education and Experience: High school diploma or equivalent, with at least 1 year of experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical Skills: Proficiency in MS Office - Word, Excel, PowerPoint, and Outlook. Familiarity with various hotel systems, including PMS, GDS, and CRS platforms.
- Language Skills: Fluency in English and Spanish.
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional guest experiences. If you are a motivated and detail-oriented individual with a passion for hospitality, we encourage you to apply.
