Customer Service Representative

hace 2 días

Sevilla, Sevilla, España Coach4Expats A tiempo completo
Post-Sales Customer Service Representative

We are seeking a highly skilled and motivated Post-Sales Customer Service Representative to join our dynamic team at Coach4Expats. As a key member of our customer support team, you will be responsible for providing exceptional post-sales service to our clients, ensuring their satisfaction and loyalty to our company.

Key Responsibilities:
  • Respond to customer inquiries and issues related to products and services after the sale.
  • Provide quick and effective solutions to post-sales requests and issues.
  • Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution.
  • Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.
Requirements:
  • Fluency in English (no Spanish fluency required).
  • Ability to communicate fluently in two of the following languages: French, German, and/or Dutch.
  • Flexibility to attend our offices during the training period and work in rotating shifts.
  • Experience in document management and technological platforms, as well as social media.
  • Excellent oral and written communication skills, with the ability to effectively interact with customers to manage and resolve complaints and claims.
What We Offer:
  • Start date: September 2024.
  • Work modality: Initially two-month training period in the office and then 50% remote work.
  • Flexible hours: Possibility to adjust hours between 7 am and 8 pm from Monday to Saturday, and part-time work options.
  • Professional growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.

We are committed to providing a positive and inclusive work environment, and we welcome candidates who share our values of transparency, candidate experience, talented pool, diversity, and integration.

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