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We are seeking a highly skilled and multilingual Customer Service Representative to join our dynamic team in Madrid. As a key member of our post-sales support team, you will be responsible for providing exceptional customer service and support to our clients in the automotive sector.
Key Responsibilities:- Respond to customer inquiries and issues related to products and services after the sale.
- Provide quick and effective solutions to post-sales requests and issues.
- Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution.
- Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.
To be successful in this role, you must be fluent in English and have the ability to communicate fluently in two of the following languages: French, German, and/or Dutch. Additionally, you must have experience in document management and technological platforms, as well as social media. Excellent oral and written communication skills are essential, with the ability to effectively interact with customers to manage and resolve complaints and claims.
What We Offer:We offer a dynamic and international work environment, with the opportunity to work in a leading company in the automotive sector. You will have the chance to develop your skills and knowledge in customer service and support, and to work with a diverse team of professionals. We also offer a competitive salary and benefits package, as well as the opportunity to work remotely.
