Customer Service Representative

hace 5 días

Sevilla, Sevilla, España Sitel Corp. A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Sitel Corp. as a German Customer Advisor for an airline company.

Key Responsibilities

  • Provide exceptional customer service to international clients through written and phone communication.
  • Work collaboratively with a team to achieve service quality goals, compliance regulations, and productivity targets.
  • Adapt to changing scenarios and updates in the aviation industry.
  • Meet and exceed customer satisfaction targets.
  • Collaborate with management to provide feedback and improve processes.

Requirements

  • Native or proficient level of German (C2) and advanced level of English (at least C1) both verbal and written.
  • Ability to adapt to a challenging software system.
  • Good communication skills and argumentation, with the ability to create empathy and turn negative situations into positive ones.
  • Analytical and problem-solving skills with strong attention to detail.
  • Desire to learn and advance, with a curious and investigative approach.
  • EU citizenship or valid work permit for Spain.
  • Local candidate or willingness to relocate to Seville, Spain (work on site).

Benefits

  • Competitive wages.
  • Employee discounts.
  • Growth opportunities through various development programs.
  • Fun and engaging company-wide initiatives, including our wellness program.
  • Job stability.
  • Life-long skills and experience.
  • Excellent work culture.

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