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Customer Service Representative
hace 2 meses
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Coach4Expats. As a key member of our customer support team, you will be responsible for providing exceptional post-sales support and assistance to our clients.
Key Responsibilities
- Respond to customer inquiries and issues related to products and services after the sale.
- Provide quick and effective solutions to post-sales requests and issues.
- Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution.
- Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.
- Maximize customer satisfaction by anticipating customer needs and providing service that exceeds expectations.
- Update databases with relevant information about customers and their post-sales inquiries.
- Draft reports and generate insights to identify areas for improvement in post-sales service.
- Collaborate with other departments to enhance processes and customer experience.
Requirements
- Fluency in English (no Spanish fluency required).
- Ability to communicate fluently in two of the following languages: French, German, and/or Dutch.
- Flexibility to attend our offices during the training period and work in rotating shifts.
- Technical knowledge of document management and technological platforms.
- Excellent oral and written communication skills.
- Desirable experience in customer service and tolerance to frustration.
What We Offer
- Start date: September 2024.
- Work modality: Initially two-month training period in the office and then 50% remote work.
- Flexible hours: Possibility to adjust hours between 7 am and 8 pm from Monday to Saturday, and part-time work options.
- Professional growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.
- Salary and benefits: Enjoy 26 working days of vacation per year, plus 2 extra days for each Spanish public holiday.
Our Core Values
- Transparency: We believe in transparent and smooth recruitment processes.
- Candidate experience: Perfect blend of automated and humanized recruitment processes.
- Talented pool: We provide our clients with highly qualified, motivated candidates.
- Diversity and integration: We value awareness of diversity and respect for all differences.
