Customer Service Representative

hace 2 meses


Sevilla, Sevilla, España studec A tiempo completo

About Studec

Studec is a leading provider of educational services, dedicated to delivering high-quality training and support to our clients.

Job Summary

We are seeking a highly skilled and experienced Customer Assistant to join our team in Seville. As a Customer Assistant, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide support to our customers in organizing meetings and events
  • Manage training records and ensure accurate documentation
  • Plan and support Training Center activities, ensuring seamless execution
  • Schedule and provide customer assistance, responding to queries and concerns
  • Monitor and control budgets and invoices, ensuring timely and accurate processing
  • Support visits and events as requested, providing exceptional customer service
  • Manage welcome kit materials, ensuring timely and accurate distribution
  • Organize and plan courses, ensuring effective delivery
  • Arrange meeting rooms, ensuring seamless execution
  • Provide support to all customers, responding to queries and concerns via phone, email, and in-person
  • Develop and implement improvement projects to support client programs

Requirements

  • Advanced user of Microsoft Office, with Visual Basic knowledge a plus
  • Advanced English language skills, with additional languages (Portuguese, French, Italian) a plus
  • Excellent communication and problem-solving skills
  • Strong teamwork and customer-focused orientation
  • Experience in customer service, with a proven track record of delivering exceptional results


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