Customer Service Representative
hace 2 meses
About Studec
Studec is a leading provider of educational services, dedicated to delivering high-quality training and support to our clients.
Job Summary
We are seeking a highly skilled and experienced Customer Assistant to join our team in Seville. As a Customer Assistant, you will play a critical role in providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide support to our customers in organizing meetings and events
- Manage training records and ensure accurate documentation
- Plan and support Training Center activities, ensuring seamless execution
- Schedule and provide customer assistance, responding to queries and concerns
- Monitor and control budgets and invoices, ensuring timely and accurate processing
- Support visits and events as requested, providing exceptional customer service
- Manage welcome kit materials, ensuring timely and accurate distribution
- Organize and plan courses, ensuring effective delivery
- Arrange meeting rooms, ensuring seamless execution
- Provide support to all customers, responding to queries and concerns via phone, email, and in-person
- Develop and implement improvement projects to support client programs
Requirements
- Advanced user of Microsoft Office, with Visual Basic knowledge a plus
- Advanced English language skills, with additional languages (Portuguese, French, Italian) a plus
- Excellent communication and problem-solving skills
- Strong teamwork and customer-focused orientation
- Experience in customer service, with a proven track record of delivering exceptional results
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