Product Support Specialist

hace 1 mes

Barcelona, Barcelona, España Alight A tiempo completo
Product Support Engineer Role

Job Summary

We are seeking a highly skilled Product Support Engineer to join our team at Alight. As a Product Support Engineer, you will be responsible for ensuring the smooth operation of Alight's Payroll Solution and providing top-notch support to our customers.

Key Responsibilities

  • Develop a deep understanding of Alight Payroll own IP solution at a functional/ technical as well as business level.
  • Develop and monitor system usage and performance matrix.
  • Ensure problems are identified and managed in line with the Alight SDLC and DevOps framework.
  • Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
  • Perform daily, weekly and monthly checks and maintenance to ensure the health, performance, and availability of solutions.
  • Develop and implement proactive systems monitoring and alerting.
  • Provide coaching and advice to other areas of change to help empower and transfer knowledge to other teams.
  • Collaborates with Engineering team and stakeholders to write features and user stories, based on requirements that include acceptance criteria and acceptance tests.

Requirements

  • Four or more years of experience with enterprise HR business applications including payroll
  • Four or more years of experience with any HRIS business / System Analyst or Systems Support processes and its integration tools.
  • More than one year working in Agile, lean and or DevOps driven environment.
  • Experience in troubleshooting web application and API services.
  • Basic Scripting e.g., Shell, Python.
  • Experience as troubleshooting applications on Azure.
  • Experience of New Relic monitoring for performance analysis, tuning.
  • Working Knowledge on Azure Cloud Landscape.
  • Bachelor or Master's degree with a Business or Technical emphasis, or equivalent

Competencies

  • Strong analytical skills and technical background combined with keen business acumen.
  • Service-oriented and proactive with a strong sense of accountability.
  • Self-starter with a proven record of working independently and collaboratively in a demanding interdisciplinary team environment.
  • Detail-oriented & thorough, with the ability to understand and identify the key trends and levers that drive the business.
  • Excellent verbal and written communication skills. The ability to clearly explain complex cases and analysis is equally important as understanding it.
  • A willingness & eagerness to learn and further develop your career in Product development and support environment.
  • Ability and persistence to find root causes and drive to understand the unknown.
  • Hands-on technical approach with a strong focus on accuracy and quality.
  • Track record of success in dealing effectively with complex functional / technical topics to drive resolution and ability communicate status with senior managers and leaders
  • Solves complex problems
  • Acts as a resource for colleagues with less experience

Flexible Working

We offer flexible working arrangements so you can be your best at work and home. Alight is a leader in flexible workspace and has been recognized as a Top 100 Company for Remote Jobs for 5 years in a row.

Benefits

We offer a range of benefits to support your overall well-being, including health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and more.

Alight's Commitment to Diversity and Inclusion

We are committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. Join us in building a brighter, more inclusive future.

Equal Employment Opportunity

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

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