Global Customer Service Representative for Expedia Group

hace 6 días


Barcelona, Barcelona, España Expedia Group A tiempo completo
Job Description:
As a Lodging Partner Associate at Expedia Group, you will play a crucial role in ensuring seamless customer experiences.

About the Role:
We are seeking a highly skilled and fluent German speaker to join our team. The ideal candidate will be responsible for assisting customers with booking, configuring, and consuming Expedia Group travel-related services.

Main Responsibilities:
- Assist customers in resolving issues related to booking, configuration, or consumption of Expedia Group services.
- Research and analyze data from various sources and tools to resolve customer issues efficiently.
- Initiate contact with customers as necessary to solve issues completely and add value.
- Follow up with customers until the issue is resolved or handed off to supporting teams to drive resolution.
- Communicate effectively with customers through multiple channels, including voice, chat, email, case management, and more.

Requirements:
- 6-12 months of customer service experience.
- Fluency in English and German language proficiency.
- Associate's degree or equivalent related professional experience.
- Knowledge of customer case management software and tools.
- Advanced computer knowledge, including all core Microsoft Office programs.

About Expedia Group:
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Estimated Salary:
$55,000 - $65,000 per year.
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