Customer Service Support Associate German

hace 3 semanas


Barcelona, Barcelona, España Expedia Group A tiempo completo

As a Lodging Partner Associate with Expedia Group, you will be responsible for providing excellent customer service to our valued clients. Your primary goal will be to assist in the resolution of customer inquiries and issues related to booking, configuring, or consuming Expedia Group travel-related services. You will need to be adept at resolving issues efficiently and effectively, with a focus on minimizing customer effort.

Key Responsibilities:

  • Follow established processes to minimize customer effort
  • Research and analyze data from various sources to resolve customer issues
  • Initiate contact with customers to solve issues completely and add value
  • Assist customers in using provided technology to aid future interactions
  • Follow up with customers until the issue is resolved or handed off to supporting teams

Requirements:

  • Articulate in both verbal and written communication, demonstrating professionalism and empathy
  • Able to communicate effectively in a multi-channel environment
  • Communicate with multiple parties, including customers, partners, and internal teams


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